Help Center
Real answers for ordering, managing, and securing your FOMZE Windows VPS.
Getting Started
How do I create a FOMZE account?
Click "Get Started" and sign up with your email or with Google. Once your account is created, you can pick a plan and region right away.
How do I order a VPS?
From Pricing, choose a plan and a region (Germany/EU, USA, UK, Singapore, Japan, India, or Australia), then pay by card, crypto or your FOMZE wallet balance. Your order appears in your dashboard immediately.
How long does delivery take?
Every FOMZE VPS is hand-optimized before hand-off rather than fully automated, so delivery typically takes 45–60 minutes after payment (sometimes faster). Depending on the data center it can occasionally take up to 24 hours, and we email you as soon as your server is ready. Card payments are settled through our payment provider first, so card orders can take up to 24 hours, sometimes up to 48 (orders placed at night, Pakistan time, are handled in the morning); crypto and bank transfer orders are usually set up much faster. You'll get your login details in the dashboard as soon as it's ready.
Managing Your VPS
Where do I find my RDP login details?
Once your VPS is deployed, go to Dashboard → My VPS and open the server — your IP address, username, and password are listed there for full Administrator (RDP) access.
What Windows versions do you support?
Windows Server 2016, 2019, and 2022, with full Administrator (RDP) access on every plan. FOMZE is Windows-only — we do not currently offer Linux.
Can I upgrade or downgrade my plan?
We can't resize an active server in place. To change plans, order the new plan and cancel the old one at the end of its current billing period — that avoids losing any remaining time you've already paid for.
How do I renew my VPS?
Go to Dashboard → My VPS → Renew, then pay by card, crypto or your wallet balance. You’ll get a reminder by email (and WhatsApp, if verified) before your server expires.
Billing & Payments
What payment methods are accepted?
Card (via Paddle), major cryptocurrencies (BTC, ETH, USDT, and others via Cryptomus), plus local Pakistani bank transfer, JazzCash, and EasyPaisa.
How does the FOMZE wallet work?
Top up your wallet with crypto or a local bank transfer, then use that balance to pay for new orders or renewals instantly — no need to re-enter payment details each time.
I paid but haven’t received my VPS — what do I do?
Contact support@fomze.com or open a ticket from the dashboard (or the chat widget) with your payment details. Our team checks manually and follows up — we’d rather confirm than guess at a timeline.
Referral Program
How does the referral program work?
It's Give 5%, Get 5%: share your referral link from your dashboard. Once the friend you referred completes their first paid order, you both receive wallet credit.
Where do I find my referral link?
It’s in your Dashboard under the Referrals tab, along with a running total of the credit you’ve earned.
Account & Security
How do I enable Two-Factor Authentication (2FA)?
Go to Profile → Security, start 2FA setup, and scan the QR code with an authenticator app (like Google Authenticator or Authy). Enter the 6-digit code it generates to confirm and turn it on.
How do I get WhatsApp notifications instead of just email?
Verify your WhatsApp number from your Profile page — you’ll receive a one-time code to confirm it’s really your number. Once verified, renewal reminders and account alerts are sent over WhatsApp as well as email.
Support & Troubleshooting
How do I talk to a real person?
Open the AI chat widget (bottom-right of any page) and click "Talk to a human," or email support@fomze.com, or message us on WhatsApp. Chat and WhatsApp are available 24/7.
How do I report a bug on the site or in my dashboard?
Open the AI chat widget and click "Report a bug." You’ll be asked for your name, email, and phone so our team can follow up — you’ll get a ticket number and a confirmation email right away.
Do you offer DDoS protection?
Yes — all plans include enterprise-grade DDoS protection at no extra cost.
Still stuck? Our team is available 24/7.
Contact Support