Refund Policy

Last updated: October 22, 2026

1. Servers (VPS Plans)

14-day refund: you can request a full refund of any server purchase or renewal within 14 days of the payment date. You do not need to give a reason. Email support@fomze.com from your account email with your order ID. We refund the full amount to the original payment method, and your bank or card provider may take several days to show it. Crypto payments are refunded in crypto, to a wallet address you give us. When a refund is approved the server is cancelled and its data is deleted, so please back up anything you need first.

Not delivered: most servers are delivered in 45–60 minutes, and in some cases can take up to 24 hours depending on the data center. Card payments reach us later than crypto or bank transfer, so card orders can take up to 24 hours and sometimes up to 48. If we have not delivered your server within 24 hours of your payment (48 hours for card payments), you can request a full refund of that payment by emailing support@fomze.com. We will refund it to the original payment method, or you may choose to keep waiting.

Duplicate, erroneous or unauthorized charges: we will investigate and refund them. Please contact us at support@fomze.com within 7 days of the charge.

After 14 days: payments older than 14 days are not refunded for the period already used, because the server resources are reserved for you for that period. You can cancel at any time so the server does not renew, and you keep access until the end of the period you paid for. If something is wrong with the server, contact support and we will work to fix it.

2. Wallet Balance

The FOMZE wallet is optional. You can buy any server directly at checkout without adding money to your wallet. Wallet balance can only be used to pay for FOMZE services. It is not transferable to other users and cannot be withdrawn as cash. If you top up your wallet and have not spent that money, you can ask for the unused amount to be refunded to your original payment method by emailing support@fomze.com.

3. Service Interruptions

In the rare event of prolonged service interruptions caused directly by our infrastructure, we may, at our sole discretion, offer service credits for future billing cycles. We will not issue cash refunds.

4. Account Termination

If your account is terminated due to a violation of our Terms of Service (e.g., hosting illegal content, spamming, abuse), you will not be entitled to any refund, including the 14-day refund, for the remaining time on your billing cycle.

5. Billing Disputes

Any billing disputes or chargebacks initiated through your payment provider will result in immediate suspension of all services associated with your account until the dispute is resolved. Please contact support@fomze.com first; we would rather refund you quickly than have a dispute.

6. Company & Contact Information

For any refund inquiries, billing questions, or merchant transaction reviews, please contact the operating entity FOMZE directly: